Billing clarity
Refund and Cancellation Policy
This policy describes how monthly LeadTempo AI subscriptions can be cancelled and when billing issues may qualify for review.
Effective August 5, 2026
Cancellation
Customers can cancel through the Paddle customer portal. Unless Checkout or a written order states otherwise, cancellation takes effect at the end of the current paid billing period and access continues until that date. Cancelling prevents the next renewal.
Refunds
Subscription charges are generally non-refundable once a billing period begins, except where required by law. We will review duplicate charges, incorrect plan charges, or a verified technical failure that prevented material use of the service.
Request window
Email ajit@leadtempoai.com within seven days of the charge. Include the account email, invoice number, charge date, and a short explanation. Do not email payment card numbers or passwords.
Approved refunds
Approved refunds are returned to the original payment method through Paddle. Banks and card networks typically require five to ten business days to display the credit. Currency conversion differences and bank fees are controlled by the customer’s payment provider.
Chargebacks
Please contact us first so we can investigate promptly. This policy does not limit rights that cannot be waived under applicable law.